How does insurance work?

You can use insurance for one-to-one (face-to-face) session visits. We will bill your insurance company directly. It is important YOU understand your insurance benefits because they are specific to your plan and your diagnosis. The policyholder should call the insurance company directly to get a clear picture of coverage. Note: Please use this Verification of Benefits Form to guide you through the call with your insurance provider.

What insurance companies does My Diabetes Nutrition participate with?

Currently, we are still working on getting credentialed with ALL Major Insurance companies such as – Aetna, Cigna, United HealthCare, and others. We are ONLY credentialed with MEDICARE, BCBS, Aetna, Providence, United Health Care, PacificSource Health & Community (OHP), American Specialty Health, and First Choice Health at the time of this post. Note: Medicare only covers the visit if you have Diabetes or Chronic Kidney Disease. Medicare DOES NOT cover nutritional counseling for pre-diabetes or obesity in an outpatient setting at this time. This is the same for your supplemental (secondary) insurance. See the next FAQ for other insurance and how we can help you.

What happens if My Diabetes Nutrition does not participate with my insurance?

We can provide you with a Superbill so that you can provide it to your insurance provider for possible reimbursement. Note this is not guaranteed and you must confirm with your insurance provider that you have coverage for Nutrition counseling. Please follow the steps below ‘What questions should I ask when calling my insurance? Note: Please use this Verification of Benefits Form to guide you through the call with your insurance provider. In the event, your claim is denied for lack of nutrition coverage: Our Initial Visits (60-minutes) are $240.00 Each follow-up visit (30-minutes) is $120.00. My Diabetes Nutrition LLC accepts cash, HSA/FSA cards, and all major credit cards. We also have great payment plan options for both cash and insurance-based clients. Please read the details of each package for more details.

I live far away, can I see a dietician virtually?

Most insurance are still covering for telehealth services. Therefore, when you schedule your visit you will be directed towards the next steps to setting up properly for your telehealth session. However, your insurance plan may impose a cost-share for you to use this service. Please call your insurance company to confirm your telehealth coverage PRIOR to scheduling your visit. Note: Please use this Verification of Benefits Form to guide you through the call with your insurance provider.

What questions should I ask when calling my insurance company?

Important: to avoid ANY surprise bills to the patient – Please note it is the patient’s responsibility to call their insurance company PRIOR to your visit to confirm coverage. Note: Please use this Verification of Benefits Form to guide you through the call with your insurance provider. Below are some of the questions that are in the Verification of Benefits form with further explanation for you. Questions to ask: Ask your insurance whether we (My Diabetes Nutrition LLC) are in-network for your specific plan. Our group NPI is 1730957150 – My Diabetes Nutrition LLC Individual NPI is 1982009742 – Melissa Ortiz Our tax ID# is 66-0991577 If we are out-of-network, no problem! We can provide you with a superbill for you to submit to your insurance company for possible reimbursement. The cost of the appointment will be collected from you at the time of the visit and you will be issued a reimbursement from the insurance company if they have coverage for this service. Oftentimes, you will receive a full refund. Do I have nutritional counseling coverage on my insurance plan? If the insurance company asks for a CPT code please provide them with the following codes 97802 & 97803. If they say you do not have coverage using those codes NEXT ask them to check your coverage for the following CPT codes: 99401, 99402, 99403, and 99404. We also can bill for S9470 if it is covered by your policy. Will my diagnosis be covered? If the representative asks for a diagnosis code (ICD 10 code) – please tell them the visit is coded the ICD 10 code: Z71.3 If they don’t accept Z71.3 then provide them with Z72.4 and see if they will cover that diagnosis instead. If you have overweight, obesity, pre-diabetes, diabetes, hypertension, or high cholesterol you may want to see what your coverage is for these diagnoses as well. We always code your visit using preventative coding (if applicable) to maximize the number of visits you receive from your insurance carrier. **However, if you ONLY have a medical diagnosis (for example: IBS, and you are not overweight or have CVD risk factors) your insurance may impose a cost-share for your visit either in the form of a deductible, co-pay, or co-insurance. How many visits do I have per calendar year? Your carrier will let you know how many visits they are willing to cover. Depending on the carrier the number of visits varies from ZERO to UNLIMITED depending on your medical need. Do I have a cost-share for my nutrition visit? A cost-share is the amount you will need to pay as required by your particular insurance plan towards your services. A cost-share can be in the form of a deductible, co-pay, or co-insurance. We will always bill under your insurance policy’s plan under your preventative benefits if your plan allows it. With that being said, if you have preventative benefits there is often NO cost share for you associated with the visit. In the event you have a cost-share we will initially bill your insurance company directly. Once we receive the EOB (Explanation of Benefits) describing your responsibility as the patient, we will bill the credit card on file for the amount noted under ‘patient responsibility. For most insurance companies dietitians are considered specialists. Therefore, your specialist co-pay is applicable and is payable at the time of service. This information is often apparent on the front of your actual insurance card. However, often because we bill your insurance with preventative counseling the co-pay is often not applicable. We generally wait for the claim to be processed to determine whether or not you have a co-pay and then charge the credit card you have on file with us the co-pay amount. Do I need a referral to see a Registered Dietitian? Is there an associated cost for me if I choose to have the appointment as a telehealth visit versus an in-person visit?

What are the services not covered by insurance?

Listed below are services not covered under current health plans but might be recommended by your provider/dietitian or requested by you: Service Cost Quantity Total Cost Weekly Check-ins/Chat $860 1 $860 HTMA (included) $150 2 -$300 GIMAP $375 0 0 3 Day Meal Plan $200 0 Total Cost of Non- Covered Services $860

Description of the services not covered by insurance.

Weekly Check-ins/ Chat – Get access to your dietitian through a secure chat service Monday through Friday (except holidays) 9 am – 4 pm PST, through the duration of the 3-month program. Receive feedback on your assessments, Blood Glucose Monitor Logs, Daily meal log reviews (Valued at $3,000) HTMA Test, Results, and Recorded Video Review of your lab results, recommendations, and how to move forward in your health goals. ($350 Value each) – Hair Tissue Mineral Analysis (HTMA) is a non-invasive hair test that assesses mineral levels and imbalances in the body (beyond blood work). Mineral imbalances can influence insulin sensitivity, blood sugar regulation, sleep, appetite, mood, energy, digestion, menstruation, hormones and so much more! GIMAP Test, Results, and Recorded Video Review of your lab results, recommendations, and how to move forward in your health goals. ($500 Value) – A GI-MAP, or Gastrointestinal Microbial Assay Plus, is a type of functional testing that assesses the health and composition of the gut microbiome. It is commonly used in functional medicine to provide insights into the balance of bacteria, viruses, parasites, and other microorganisms in the gastrointestinal tract. An imbalanced gut microbiome can have a significant impact on various aspects of our health potentially causing digestive issues, immune dysfunction, improper nutrient absorption, dysregulated metabolism, and difficulty with weight management, it can cause mental health issues such as anxiety, and depression, even skin issues like acne, eczema or psoriasis, also allergies, autoimmune disease, mood and sleep changes. 3-Day Meal Plan – Detailed and tailored plan to your nutritional and unique needs. Incorporating nutrients and minerals that you could be either lacking or deficient in. Foods that will help move the needle in your desired health goals. If additional costs arise for ongoing care or new labs, that will be discussed between the provider/dietitian and the client prior to any additional billing being completed.

I still have questions!

If you have any questions after verifying your benefits we are happy to help. Please email Melissa Ortiz at Melissa@MyDiabetesNutrition.com We will return your message within 48 business hours.

Looking for the Best Nutritionist Near Me? Expert Support in Oregon and Beyond

If you’ve ever searched online for a “nutritionist near me” or a “dietitian near me in Oregon,” you’re likely looking for someone who truly understands your unique health needs. Whether you’re managing diabetes, working toward sustainable weight loss, or seeking support for overall wellness, finding the right expert can make all the difference.

At My Diabetes Nutrition, led by Melissa Ortiz, RD, CDCES, we specialize in personalized, compassionate nutrition care for people in Eugene, Springfield, Veneta, Junction City, and surrounding areas — with virtual services also available in California, New Mexico, Florida, and Arizona.

Schedule a FREE Consultation

Why Work with a Local Dietitian or Nutritionist near you?

When you search for a “nutritionist near you”, you’re looking for more than just a meal plan. You’re looking for someone who:

Listens to your goals and concerns
Understands local food access and culture
Offers flexible, ongoing support
Has the credentials and experience as a Registered Dietitian Nutritionist to help you thrive

Nutritionist vs. Dietitian: What’s the Difference?

Criteria	Dietitian (RD or RDN)	Nutritionist
Education	Bachelor’s (often Master’s) in nutrition/dietetics or related field	Varies – may have formal education or none at all
Accreditation	Program accredited by ACEND (Accreditation Council for Education in Nutrition and Dietetics)	No standardized accreditation required
Supervised Practice	Minimum 1,000 hours in an accredited dietetic internship	Not typically required
National Exam	Must pass the Commission on Dietetic Registration (CDR) exam	No national exam required
Credential	Earns the title Registered Dietitian (RD or RDN)	Anyone can use the title in many states
Regulation	Licensed or regulated in most U.S. states	Often unregulated
Scope of Practice	Can provide medical nutrition therapy	Limited to general wellness advice

Important Clarification

👉 All Registered Dietitians are nutritionists — but not all nutritionists are dietitians.

That’s why dietitians often use the term “Registered Dietitian Nutritionist (RDN)” to reflect their broad expertise. However, dietitians undergo far more rigorous education, clinical training, and credentialing than a general nutritionist.

At My Diabetes Nutrition, Melissa Ortiz, RD, CDCES brings over 10 years of experience as a Registered Dietitian and Certified Diabetes Care and Education Specialist. She combines clinical expertise with a functional, compassionate approach to help clients thrive. Whether you’re working to balance blood sugars, improve your energy, or build sustainable habits, Melissa offers personalized care that empowers you with tools that actually fit your life.

Check out our Services

Supporting Clients Throughout Oregon — and Virtually Across the U.S.

We proudly serve clients in:

✅ Eugene, OR
✅ Springfield, OR
✅ Veneta, OR
✅ Junction City, OR
✅ Nearby areas in Lane County and beyond

Not in Oregon? No problem. We provide virtual nutrition counseling to residents of:

🌐 California
🌐 New Mexico
🌐 Florida
🌐 Arizona

Other states might require licensure that we can apply for as needed. Whether you prefer in-person or telehealth visits, we’re here to support your health wherever you are.

Insurance Coverage – Learn more

Specialty Testing for Root-Cause Nutrition

As part of our functional nutrition approach, we offer advanced specialty testing including:

HTMA Hair Tissue Mineral Assessment by a Dietitian Nutritionist near me

HTMA (Hair Tissue Mineral Analysis) – To evaluate mineral imbalances, heavy metal toxicity, adrenal function, and more.
GI-MAP (Gastrointestinal Microbial Assay Plus) – To assess gut health, inflammation, pathogens, and digestive imbalances.

These tests allow us to get to the root cause of symptoms and build a deeper, more individualized plan — especially helpful for women struggling with unexplained fatigue, hormone imbalances, or digestive issues.

A Functional Approach to Women’s Health

Melissa has a strong passion for supporting women through all life stages. Whether you’re navigating:

Pregnancy or postpartum recovery
Perimenopause or menopause
Hormonal imbalances or PCOS
Weight struggles, sleep issues, or chronic fatigue

…we’re here to help you feel like yourself again. Through functional nutrition, we don’t just treat symptoms — we investigate and address the underlying causes using lab data, lifestyle strategies, and supportive care.

Diabetes Specialist Near You

Managing prediabetes, type 1, type 2, or gestational diabetes requires personalized guidance. As a certified diabetes specialist (CDCES), Melissa Ortiz offers expert support in:

Blood sugar management
Insulin education
Nutrition for prediabetes
Medication review and coordination
Continuous glucose monitoring (CGM) guidance

If you’ve been searching for a “diabetes dietitian near me” or a “diabetes specialist in Eugene or Springfield,” you’ve found the right place.

Conditions and Services We Support

Our clients often search for:

Nutritionist near me for weight loss
Registered Dietitian near me for diabetes
Dietitian in Oregon
Nutrition support for PCOS and thyroid issues
Meal planning help near me
Virtual diabetes educator
Bilingual nutritionist near me
Spanish-speaking nutritionist in Oregon
Nutritionist near me that take insurance
Gestational Diabetes Dietitian

We are proud to offer services in English and Spanish, and Melissa is a bilingual nutritionist who understands the cultural and dietary needs of Spanish-speaking clients.

¡Hablamos español!

About Melissa

Melissa Ortiz, Dietitian Nutritionist near me

We also accept most major insurance plans, making it easier for you to access the expert care you deserve.

What to Expect When You Work With Us

At My Diabetes Nutrition, we believe food should nourish both your body and your life. Here’s what you can expect:

A Warm, Judgment-Free Environment
Comprehensive Initial Consultation – Including lab review, lifestyle assessment, and goal-setting
Personalized Nutrition Plan – Based on evidence-based practices, not fad diets
Ongoing Support – We stay connected to help you stay on track

Whether you’re newly diagnosed with diabetes or just want to improve your energy and confidence around food, we’re here for you.

📞 Ready to Work With a Dietitian Nutritionist Near You?

If you’re in Eugene, Springfield, Veneta, Junction City, or anywhere in California, New Mexico, Florida, or Arizona, Melissa Ortiz, RD, CDCES is ready to help you feel better with expert nutrition care.

Schedule a FREE Consultation

📍 In-person and virtual appointments available
📞 Call or Text: 541-952-2296 | 📠 Fax: 888-690-5085
🌐 Visit: www.MydiabetesNutrition.com
📧 Email: Melissa@MyDiabetesNutrition.com

Looking for the Best Nutritionist Near Me? Expert Support in Oregon and Beyond

Why Work with a Local Dietitian or Nutritionist near you?